Privacy Policy

1. Introduction

Any Floor Treatment Specialist Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit anyfloor.co.uk or contact us to enquire about or book our services. This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The data controller responsible for your personal data is Any Floor Treatment Specialist Ltd, registered in England and Wales under company number 12456581, with registered office at Vermeulen's, Horton Road, Stanwell Moor, Staines-Upon-Thames, Middlesex, TW19 6AE. You can contact us at info@anyfloor.co.uk, by phone on 0208 9505 051 or 0789 2710 663.

3. What Data We Collect

We may collect and process the following personal data about you: your full name, email address, phone number, postal address or postcode, details of the services you are enquiring about or have requested, and any additional information you voluntarily provide when contacting us via our website forms, email, or telephone. We also collect technical data automatically when you visit our website, including your IP address, browser type and version, pages visited, time and date of your visit, and referring website. This data is collected via cookies and analytics tools.

4. How We Collect Your Data

We collect personal data directly from you when you complete an enquiry or quote request form on our website, send us an email, call us by phone, or contact us via WhatsApp or other messaging platforms. Technical and usage data is collected automatically through cookies and third-party analytics services such as Google Analytics and Google Tag Manager when you browse our website.

5. How We Use Your Data

We use your personal data for the following purposes: to respond to your enquiries and provide quotations, to schedule and carry out the services you have requested, to send you service-related communications such as appointment confirmations or follow-ups, to improve our website and the quality of our services, and to comply with any legal or regulatory obligations. We do not use your personal data for automated decision-making or profiling.

6. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract, where processing is necessary to provide the services you have requested; legitimate interests, where we have a valid business reason to process your data that is not overridden by your rights; consent, where you have explicitly agreed to receive communications from us; and legal obligation, where we are required to process your data to comply with applicable law.

7. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytical data about how visitors use our site. Cookies are small text files stored on your device. We use essential cookies necessary for the website to function, as well as analytical cookies via Google Analytics and Google Tag Manager to understand visitor behaviour. You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. A cookie consent banner is displayed on your first visit, allowing you to manage your preferences.

8. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, such as email hosting providers, analytics platforms, and website hosting services. These providers are required to handle your data in accordance with UK GDPR. We may also disclose your data where required to do so by law or by a regulatory authority.

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. Enquiry and contact data is typically retained for up to 2 years. Customer and transactional records may be retained for up to 7 years in accordance with UK tax and accounting obligations. After the applicable retention period, your data is securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Our website is served over HTTPS, and access to personal data is restricted to authorised personnel only. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under UK GDPR, you have the following rights regarding your personal data: the right to access a copy of the data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request erasure of your data where there is no legitimate reason for us to continue processing it, the right to object to processing based on legitimate interests, the right to restrict processing in certain circumstances, and the right to data portability. To exercise any of these rights, please contact us at info@anyfloor.co.uk. We will respond to your request within 30 days.

12. Right to Complain

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

13. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to anyfloor.co.uk. We are not responsible for the privacy practices of any external websites and encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised effective date. We recommend reviewing this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at info@anyfloor.co.uk, by phone on 0208 9505 051 or 0789 2710 663, or by post at Vermeulen's, Horton Road, Stanwell Moor, Staines-Upon-Thames, Middlesex, TW19 6AE.